Support Desk
Request IT Support
For urgent help, call Damien. For non-urgent issues, send clear details and we will respond during business hours.
What To Include
Help us fix it faster
Better information means faster triage, fewer follow-up questions and a clearer support path.
Who is affected?
Tell us the user, business area and how many people are affected.
What system?
Device, Microsoft 365, email, Wi-Fi, website, phone system or another service.
When did it start?
Include recent changes, screenshots, error messages and urgency.
Can it be repeated?
Tell us the steps, what you expected and what happened instead.
General Questions
Support FAQs by service group
Use these questions to decide what to send, what can be checked, and where support can help fastest.
TECHNICAL SERVICES
Technical Services
What should I include when raising a support request?
Tell us who is affected, what device or system is involved, when the issue started, and include screenshots or error messages if you have them.
Can you help remotely?
Yes. Many device, email, Microsoft 365 and software issues can be handled remotely, which is usually the quickest route.
When would you visit onsite?
Onsite visits are useful for hardware work, network troubleshooting, Wi-Fi coverage, device setup, installations and planned reviews.
Do you support both Windows PCs and Apple Macs?
Yes. We can help with diagnostics, setup, user issues, upgrades, repairs and everyday support across PC and Mac environments.
Can you help with lost files or failed drives?
We can assess the issue, help avoid further damage, check backup options and advise on recovery routes.
Can you advise on new devices and upgrades?
Yes. We can recommend suitable laptops, desktops, storage, memory upgrades and setup plans based on how the business works.
INTERNET & SECURITY
Internet & Security
What should we do if email stops working?
Report whether sending, receiving, login or specific mailboxes are affected. We will check DNS, mailbox access, Microsoft 365 or hosting settings and known service issues.
Can you review our cyber security basics?
Yes. We can check MFA, admin access, endpoint protection, email security records, password practices and backup exposure.
How do you check backup and recovery risk?
We look at what is backed up, where it is stored, whether recovery has been tested, and what the business would do if a system failed.
Can you help with broadband, Wi-Fi or VoIP issues?
Yes. We can help with routers, switches, Wi-Fi coverage, connectivity faults, VoIP readiness and practical network improvements.
What should we do if an account may be compromised?
Call quickly. We will help secure the account, reset access, review sign-ins, check forwarding rules and recommend next steps.
Can we check whether web or email servers are online?
Yes. Use the server status page for live checks, and contact support if anything looks unavailable or degraded.
WEB DEVELOPMENT
Web Development
Can you fix or improve an existing website?
Yes. We can review structure, performance, content, technical setup, hosting and practical changes that improve trust and enquiries.
Do you support WordPress websites?
Yes. We can help with updates, plugin issues, theme changes, security basics, backups, content edits and maintenance.
Can you manage hosting, SSL, domains and DNS?
Yes. We can help with hosting, SSL certificates, DNS records, domain renewals, redirects and email-related DNS records.
Can you build service pages or landing pages?
Yes. We can create clear pages for services, locations, offers and campaigns, with copy and structure focused on useful enquiries.
Can you check speed, mobile layout and technical SEO?
Yes. We can review page speed, mobile usability, metadata, headings, indexability, broken links and practical SEO improvements.
What should we do if the website is down?
Check the server status page first, then contact support with the URL, what changed recently, and any error message shown in the browser.
MARKETING
Marketing
Can you improve search visibility?
Yes. We can review service pages, local relevance, page titles, content gaps, internal links and technical issues that affect search visibility.
Can you write website content?
Yes. We can write or improve service copy, landing pages, FAQs and practical content that explains what the business does clearly.
Can you help with social media marketing?
Yes. We can help align social content with the website, service pages and campaigns so posts support business enquiries.
Can you help with logos or design assets?
Yes. We can support logo concepts, website graphics, marketing assets and visual consistency across digital channels.
Can you help track website enquiries?
Yes. We can advise on forms, call-to-action paths, analytics setup and ways to understand which pages generate enquiries.
How should marketing connect with IT and web work?
Good marketing depends on a stable website, clear services, working forms, secure hosting and useful content. We can help join those pieces together.
Need Help?
Send the details or call if it is urgent
Include the service group, affected users, screenshots and when the issue started. That gives us the best chance of resolving it quickly.